Philippine Airlines has selected IBS Software's cloud-based iCargo platform to replace its current cargo system, in an implementation that will extend across the carrier's domestic and international cargo operations.
IBS Software will support the airline's modernisation programme with capabilities covering its full range of cargo business functions. For international operations, iCargo is to handle requirements such as customs reporting, the settlement of duties and taxes, and regulatory compliance.
According to IBS Software, iCargo already supports carriers with a comparable mix of domestic and international demands, and provides the flexibility and scale to manage both. The vendor linked the deployment to operational priorities for PAL's cargo business, including system performance and data analytics.
Expected operational changes
The transition is intended to deliver:
- faster shipment processing with less manual intervention;
- greater reliability, supported by end-to-end shipment visibility;
- more efficient processes across cargo operations.
Jason Siy, vice president for cargo business at Philippine Airlines, said the initiative represents an important step in the modernisation of the airline's cargo business. As PAL grows across its domestic and international network, he said, it needs a system that increases visibility, improves operational efficiency and allows it to deliver a better experience for customers. He described iCargo as a key enabler of the airline's long-term cargo transformation strategy and of its ambition to build a stronger cargo business.
The gains described are the objectives set out by the airline and the vendor at the point of selection; no implementation timeline, contract value or measured performance results were disclosed.