Roborock has been named Canstar's 2026 Most Satisfied Customers brand for robot vacuums, after the Australian comparison service surveyed 354 people about the machines they had owned or used over the previous three years.
Roborock was rated highest overall against the other robot vacuums in the assessment, and was the only brand to collect five stars in every category covered: overall satisfaction, performance, features and functionality, battery and charging performance, design, ease of use and value for money.
Company ties the result to customer feedback
Danni Li, marketing lead at Roborock, said the company was honoured to receive the award and described consumer input as central to how it develops products. Li said the research and development team weighs what customers like, dislike and want changed in order to shape later models, and that the award carried particular weight because it was decided by people who actually use robot vacuums.
Two mopping models launched locally
The award announcement coincides with the Australian launch of two models, the Saros 20 Flow and the Qrevo Edge 2 Flow, both built around SpiraFlow 2.0, an updated version of Roborock's roller mop system. According to the company, the system feeds clean water through 16 pressurised outlets spread across the roller, turns the roller at 240RPM, applies 2.5 times the downward mopping pressure of the earlier design and washes the roller with pressurised fresh water at 100 degrees Celsius. Roborock states that the washing step removes 99 per cent of bacteria.
The flagship Saros 20 Flow stands 8.98cm tall and is rated at 36,000Pa of suction. Its AdaptiLift Traverse 3.0 chassis is designed to climb double-layer thresholds up to 8.8cm, while an AI RGB recognition system identifies floor surfaces and types of mess so that cleaning parameters can be adjusted. Roborock lists a zero per cent hair tangling rate for the pairing of its DuoDivide main brush and dual lifting side brushes, and the model ships with the RockDock, which adds 100 degrees Celsius pressurised mop washing and automatic detergent dispensing.
The Qrevo Edge 2 Flow shares the 8.98cm profile, which Roborock describes as among the slimmest available on a roller mop robot vacuum, and is rated at 35,000Pa of HyperForce suction. For households with pets, the company claims a 100 per cent hair pick-up rate on floors and a 15 per cent higher pet hair pick-up rate. AI RGB recognition adjusts water flow to suit different floor types and spills, and the vacuum detects carpeted rooms, lifting the roller mop by up to 15mm while an automatic roller shield is intended to keep the carpet dry.
The performance figures cited for both models are manufacturer claims; the award announcement did not include independent test results for either machine.